Returns Policy

ALL RETURNS / UNWANTED ITEMS - You Must contact the Sales Department for Authorisation to return goods to ourselves. Any goods received without an RA (Return Authorisation) Number will be rejected.

7 Day Cooling Off Period

Within 7 working days of receipt of your goods, you may return any of the following items to RGB Technology Ltd, for any reason, for a full refund. By law, when buying at a distance you are allowed 7 days, from receipt of goods, to which to change your mind. This may be because you made an impulse buy or simply chose the wrong item. It is not a "try before you buy period" and if the items are seen to have been used, this will invalidate your return rights unless a just reason is given. Any postage costs requested outside the standard postage option will not be refunded after the goods have been despatched. You are responsible for your own shipping cost to send products back. You should make sure you use a postal service that can prove we have taken delivery. The 7 day cooling off period does not apply to Shop purchases or "pick up in Store" purchases. It should also be noted that with the exception of cameras, goods returned should be returned via Royal Mail recorded delivery, cameras and more expensive items by Royal Mail Special Delivery.

Refunds

If the Item you are returning is for a refund then Please be aware that refunds can take up to 14 days from cancellation.

EXCHANGES OF DAMAGED OR DEFECTIVE ITEMS.

12 MANUFACTURERS WARRANTY

If a product becomes faulty in the following 12 months of ownership it is repaired under the manufacturers warranty. This will involve returning the product back to it's manufacturer for repair or replacement.

RGB Technology Ltd is always happy to intervene on a customers behalf if they have any difficulty getting a manufacturer repair the items. You can send your product back to us within the first 12 months but we only forward it on to the manufacturer, so it would be quicker to sent the item direct. This way you will always receive up-to-date info directly and quickly.

The guarantee may become void if the equipment has been subject to damage, eg dropped, affected by liquids, sand or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item or if discontinued replace with the nearest model.

We recommend you keep your camera box and packaging and either send your warranty card to the manufacturer, or keep to hand as these are usually required. You will also need a copy of the proof of purchase or invoice we provide upon delivery. We can provide a duplicate invoice if it becomes lost, but there is an administration and postage charge of £5.

EXTENDED MANUFACTURERS WARRANTY (BEYOND 12 MONTHS)

Some manufacturers offer warranties beyond the legal required 12 month period. If you need to make a return under such a warranty you can contact the manufacturer directly for a speedier resolution to the problem or you can send the faulty items back to us to handle the repair for you (NB This will add time on to the repair service to allow for our handling and processing of the goods).

If you are Returning an item to us please include a copy of your Reciept / Invoice and a short note informing us of the reason for return to the address shown below.

RGB Technology Ltd
Returns
11 Newport Road
Middlesbrough
TS1 1LE

The Sales Department can be contacted via e-mail on the Contact Page

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