Terms & Conditions

Looking after our customers

Our terms and conditions comply with UK legislation, including the Distance Selling Regulations and are designed to ensure that all of our customers can shop easily and with confidence. Please print and keep a copy for reference.

Pricing

All prices are in £ sterling inclusive of VAT and exclusive of delivery. You may pay by any major credit card or debit card. Prices, offers and products are subject to availability and may change.

Accepting orders and security

When you place an order we will treat it as an offer to buy. We will send an e-mail with your order number, to confirm receipt.  However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, to confirm your identity. This assists us to protect you and us from fraudulent transactions.

If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you of the location of your nearest store.

Age Requirements

To order a product there is a minimum age requirement of 16 years, by ordering you confirm you are of the required age.

Delivery

Delivery is restricted to the United Kingdom unless you contact us by e-mail and request otherwise. Delivery must be to the address at which your credit or debit card is registered. All deliveries must be signed for and you should keep your receipt. We attempt to honor our delivery time of 72 hours, and we do everything we can to meet delivery times described in that section, delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.

Cancellations and Returns

All products: You may normally cancel your purchase provided you notify us either before or within 14 days after delivery. Your product may be returned to our store or sent from the delivery address at your own expense.

Faulty within 28 days: If there is a fault with your product (or other defect with your order), you may return the product to us within 28 days of delivery for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.

Fault after more than 28 days: If your product develops a fault after more than 28 days, it will normally be covered by a minimum 1 year guarantee, covered by the manufacturer, and we suggest you contact the manufacturer directly to arrange repair.  See our info page for more information.

Miscellaneous

Sales on the web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions only cover the web site. Any links within this site to other web sites are not covered by this policy and we accept no responsibility or liability for the content of the web sites which are not under our control.

These terms and conditions do not affect your legal rights.

Web site terms of use

We do not guarantee that this website will be compatible with all customers' PCs
It is not permitted to create any link to this web site without our prior consent.

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